Due to the health and safety of COVID-19, we can't accept returns on any of our Snoods or Masks (neck gaiter) products, unless you received the wrong product or it had a manufacturer defect. We'll also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item, etc.). Shipping , Handling, and Restock fees may apply to your return for any individual resolutions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world via USPS International Priority Mail. For domestic orders we ship via USPS First Class Mail. Note that there are currently restrictions on some products, and some products cannot be shipped to international destinations due to the public health emergency. When we ship your package with USPS Priority Mail International to countries outside the U.S., it enters other postal networks around the world for delivery. Each post has different scanning capabilities and agreements. So, the tracking can sometimes differ from country to country. We can not guarantee if your specific country is within an agreement with USPS to ensure tracking during the entire shipment process.
We ship from Salt Lake City, Utah.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.