WHEN WILL MY ORDER SHIP?
U.S. orders are processed immediately and shipped via USPS First Class Mail, unless otherwise stated. International shipments may incur an import fee that must be paid to the courier prior to receiving your package.
WHAT'S YOUR RETURN POLICY?
Do to health and safety concerns, we can't authorize a return or refund on neck gaiters at the moment. An exemption is authorized if the product has a manufacturing defect. We want total satisfaction with your purchase. Contact us, so we can customize a resolution. Apparel can be returned or exchanged in unused condition in original packaging within 15 days of purchase. All items must be returned to:
4276 W 8370 S West Jordan, Utah 84088
WHAT DOES THE TUBE SHIELD STOP?
Nanofiber filters can capture particulates from 10 microns all the way down to .3 microns. The filter will effectively capture 99.9% airborne particulates such as spores, allergens, and bacteria.
WHERE DO YOU MANUFACTURER AND WHERE IS YOUR COMPANY?
Our nanofibers are made in New Zealand and the garment is made in Colombia, though we are pivoting to manufacture right here in Salt Lake City, soon.
WHAT ARE THE SIZES?
We made the neck gaiter to most average adults. If you have a large face and neck, the garment may be too snug. Feel free to email or call us regarding the size to avoid any issues:
HOW DO I CLEAN MY TUBE?
Use warm water and soap to hand wash the garment. Do not soak the filter area. You can gently clean the filter pocket with care. You can also use an alcohol based solution to spritz the garment.
HOW LONG CAN I USE IT?
The nanofiber filter is embedded inside the neck gaiter! A simple solution for you to reuse the tube for 5-6 months. No more, exchanging out filters! Keep in mind, the filter life depends on the air quality levels and may degrade faster in some cities. You will notice a breathing resistance once the filter is clogged. Simply, recycle it and find your next favorite tube. That's the power of nanofibers. Less is more.