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Building block 07 · Support

From network study to operational follow-up, our teams are with you.

Our project management and installation teams handle your deployment from start to finish, then stay by your side for the entire term of the contract.

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A dedicated team

A single point of contact, at every stage.

01

A dedicated project manager

Your project manager guides you from preliminary design to acceptance, then remains your point of contact for the entire term of the contract.

02

An installation team

Our technicians install, configure and commission the sensors and on-board computers, whether factory fit or retrofit.

03

CARE training

Our project team trains your staff so they can quickly put your network's counting data to work.

04

Support on hand

Questions, comments, lessons learned: our team remains reachable, with continuous improvement in mind.

Support at every stage

Five stages, from preparation to project handover.

  1. 1

    Pre-launch

    First contact, introduction and project preparation: scope, vehicles and schedule.

  2. 2

    Launch

    Solution deployment: database, network customisation and integration with your CAD/AVL.

  3. 3

    Installation

    Hardware installation, configuration and commissioning of the equipment.

  4. 4

    Optimisation

    Training your teams on CARE and fine-tuning based on the first data.

  5. 5

    Project handover

    Acceptance, followed by technical and operational follow-up for the entire term of the contract.

The extra

Customer success.

A role dedicated to understanding your needs, priorities and challenges, with regular discussions to help you get the most out of the solution.

What the deployment includes

From the installation work to usable data.

01

Integration

An initial phase of study, planning and project management, followed by hardware installation and commissioning.

02

Deployment

Application deployment, database creation, network customisation, CAD/AVL integration, account set-up and software training.

03

Supervision

Equipment is monitored, configured and updated remotely, without taking your vehicles out of service.

Let's prepare your project. A project manager will get back to you.

Request a demo